Terms and Conditions of Use

B4M.ro is an RFQ (Request for Quotation) platform that facilitates connections between individuals, sole traders and companies requesting quotes for construction materials and verified suppliers responding to those requests.

2.1 Registration requirements

Registration on B4M.ro is open to any individual, sole trader or legal entity wishing to purchase or supply construction materials in Romania.

By creating an account, the user declares under their own responsibility that:

• They are at least 18 years old (for individuals)
• They have legal capacity to enter into contracts
• The information provided at registration is accurate and current

2.2 Required registration data

2.3 Automated verifications

• Phone number is mandatorily verified via SMS OTP at registration.
• Email is verified via OTP code sent to the email address. Temporary email addresses are automatically blocked.
• The VAT number of sole traders and legal entities is automatically validated in real time via the ANAF API.

2.5 Vacation Mode (suppliers)

The supplier can activate Vacation mode from their profile, setting a start and end date. During the vacation period, the supplier does not appear in matching and does not receive notifications for new requests. Vacation mode cannot be activated if the supplier has pending submitted offers or is actively participating in an ongoing sealed bid auction.

2.6 Interface language

The platform is available in Romanian and English. Users can manually select their preferred language from their profile at any time.

The sales contract is concluded directly between the client and supplier, exclusively their responsibility. B4M.ro provides only the technical infrastructure for connection.

4.1 Submitting requests

Clients can submit requests for quotation for free. The request is automatically sent to eligible verified suppliers, filtered by product category and declared delivery zone.

4.2 Request limits per account

* Verified account = account older than 30 days + minimum 5 accepted offers (dual acceptance completed) + at least one order with a minimum of 5 products in the cart.

4.3 Request deadline

• The same day cannot be selected as the deadline
• Minimum is +1 business day from the submission date
• Maximum is +7 business days from the submission date
• Weekends and Romanian public holidays are excluded from the calculation

Upon expiry of the deadline, if the client has not selected a supplier, they benefit from a 24-hour grace period with automatic notification.

4.4 Standard quotation flow

1. The client submits the request for quotation with the desired products and quantities.
2. The platform automatically identifies eligible suppliers and sends them the request.
3. Suppliers have a limited time to accept the request and submit a price offer. Upon acceptance, the supplier consumes 2 credits (see Art. 06).
4. The client receives notifications as offers are submitted and can compare them.
5. The client selects the preferred offer by the deadline (or during the 24-hour grace period).
6. Upon selection, a deal is created between the client and supplier. Both parties confirm via dual acceptance, at which point contact details are mutually shared.

Based on the platform's internal algorithms, the client may optionally be proposed to launch a sealed bid auction (see Art. 05). The client may decline the auction and continue with the normal flow.

4.5 Service cost for clients

5.1 Auction trigger

Based on the platform's internal algorithms, the system may propose that the client launch a sealed bid auction. The client decides whether to accept or continue with the normal quotation flow.

5.2 Auction rules

• The auction lasts 48 hours from launch, without extensions.
• Participating suppliers do not see each other's offers - they only see their ranking position per product line.
• Each supplier may revise their offer a maximum of 2 times per day, resetting at midnight.
• Partial offers are permitted.

6.1 Credit system

Suppliers access qualified leads by consuming credits. One credit is worth 10 RON + 21% VAT (12.10 RON total).

6.2 Credit packages

Purchased credits do not expire and are valid indefinitely.

6.3 Monthly subscriptions

Credits included in subscriptions do not roll over - they expire at the end of the calendar month.

6.4 Refunds

• Purchased credits are non-refundable in cash. In the event of a proven technical error by the platform, the affected credits will be restored to the supplier's platform account.
• Monthly subscriptions are non-refundable.

B4M.ro may periodically launch free credit campaigns for suppliers. A campaign may target newly registered suppliers during the campaign period or, if explicitly stated, existing suppliers as well.

Free credits awarded through campaigns have the same functionality as purchased credits. They are non-transferable and cannot be converted to cash.

8.1 Data sharing at match

Contact details (full name and phone number) are mutually shared exclusively after both parties explicitly confirm (dual acceptance). Until both parties confirm, no contact data is disclosed.

8.2 Dual acceptance flow

Contact data is disclosed exclusively after explicit confirmation by both parties. Each acceptance is recorded with timestamp, IP address and the version of the notice displayed.

8.3 Data retention

GDPR requests should be addressed to: [email protected]. Users may lodge a complaint with the ANSPDCP (Romanian Data Protection Authority).

8b.1 Essential cookies

The platform uses cookies strictly necessary for the operation of the service: authentication (user session), language preferences, interface element collapse/expand state and cookie consent. These cookies cannot be disabled as they are required for basic functionality.

8b.2 Analytical cookies (optional)

For anonymous usage analysis of the platform, we use PostHog (PostHog Inc.), with data stored on servers within the European Union (Frankfurt, Germany). PostHog is activated exclusively after the user's explicit consent through the cookie banner displayed on the first visit.

8b.3 Data collected via PostHog

When consent is granted, PostHog collects:

• Pages visited and visit duration
• Device type, browser and operating system
• Country of origin (based on IP, without storing the full IP address)
• Interaction events (e.g.: creating a request for quotation, submitting an offer)

PostHog does not collect: name, email address, phone number, content of requests for quotation or offers, financial data or any other personally identifiable data.

8b.4 Consent and control

8b.5 Analytical data retention

Analytical data collected via PostHog is retained for 30 days from the time of collection, after which it is automatically deleted. Consent logs (pseudonymised) are retained for 3 years for audit and compliance purposes.

8b.6 Legal basis

Essential cookies are processed on the basis of legitimate interest (Art. 6(1)(f) GDPR) - platform operation. Analytical cookies are processed on the basis of consent (Art. 6(1)(a) GDPR), granted through the cookie banner, in accordance with the ePrivacy Directive and Art. 5(3).

8b.7 User control

Consent granted through the cookie banner is the primary control mechanism. Analytical cookies are activated exclusively after the user explicitly clicks the "Accept all" button. Users may revoke this consent at any time by clearing browsing data or by contacting us at [email protected].

The following are prohibited:

• Submitting false requests or requests with unrealistic quantities
• Using the platform solely to gather prices without genuine purchase intent
• Directly contacting partners obtained through the platform for future transactions, bypassing the platform
• Creating multiple accounts or using false data at registration

9.2 Abandoned requests

A request is considered abandoned if: the deadline has expired, the 24-hour grace period has expired, the client has received at least one offer, and the client has not selected any supplier and has not selected an explicit closing reason.

Abandoned requests and repeated non-converting requests progressively lead to warnings, temporary restriction and suspension.

9.3 Appeals

Users may appeal a suspension within 14 days of notification by sending a reasoned request to [email protected]. B4M.ro will respond within 5 business days.

After a transaction is completed, both the client and supplier may leave a review. The rating is publicly visible after a minimum of 5 completed transactions.

10.1 Contesting reviews

A negatively rated user may contest the review within 7 days of receiving it. The B4M.ro team may intervene exclusively in cases of:

• Abusive, offensive or discriminatory content
• Demonstrably false review (e.g.: the transaction did not take place)
• Violation of platform rules within the review

B4M.ro does not modify reviews based on commercial satisfaction of the parties. If the delivered product does not meet expectations, this is a commercial dispute between the parties (see Art. 11).

10.2 Ranking factors

Supplier ranking is determined by: client rating, response rate, response speed, auctions won and platform seniority.

Distinction: review moderation (Art. 10.1) concerns content posted on the platform and is the responsibility of B4M.ro. Commercial disputes concern the direct relationship between client and supplier and are not within the platform's competence.

12.1 What B4M.ro is not liable for

B4M.ro connects clients with suppliers but is not a party to the transaction. Therefore, B4M.ro is not liable for:

• The quality, quantity or conformity of products delivered by the supplier
• Delays or non-delivery by the supplier
• Financial losses resulting from the choice of a supplier or from a failed transaction
• Temporary unavailability of the platform (maintenance, technical errors)

12.2 Platform errors

If a proven technical error by the platform causes direct damage (for example: credits incorrectly consumed, contact details incorrectly transmitted), B4M.ro remedies the situation by restoring the affected credits or correcting the error.

All elements of the B4M.ro platform - source code, design, logo, texts, matching and sealed bid algorithms - are the exclusive property of the platform operator. Automated extraction (scraping) of data from the platform is prohibited.

B4M.ro is not liable for failure to fulfil its obligations caused by force majeure events, including natural disasters, wars, pandemics, large-scale cyber attacks or decisions by public authorities. Unused credits do not expire during a force majeure event.

If any provision of these T&C is deemed null and void by a competent court, this will not affect the validity of the remaining provisions. These T&C constitute the entire agreement between B4M.ro and the user.

These T&C are governed exclusively by Romanian law. Any dispute is subject to the exclusive jurisdiction of the competent courts of Romania.

Before initiating any legal proceedings, the parties undertake to attempt an amicable settlement of the dispute within 30 days.

B4M.ro reserves the right to amend these T&C. Users will be notified at least 15 days before significant amendments come into effect, via email to the address associated with their account.